Frequently Asked Questions
Do You Gift Wrap?
Yes we do! Let us help you with your gift wrapping needs. We offer elegant Gold Foil wrap with your choice of a Scarlet Red, 
Forest Green or Creme colored ribbon for an impressive presentation. Included is a distinctive gift card, hand written with your special message for that "personal" touch.
- To purchase gift wrapping just follow the instructions on the checkout pages.
- Price: $5.00
We do not have a printed catalog at this time because we are constantly expanding our products and product lines. Our website offers a complete up-to-date selection.
Is Your Website Secure?
Absolutely. We use a combination of security technologies, organizational measures and procedures to fully protect your personal information from unauthorized use, access or disclosure.
Do You Share Any Of My Personal Information With Other Companies?
We offer our personal guarantee to NEVER share your personal information or email address with another company, for any reason.
How Do I Contact You If I Have Questions?
You may either email us or call our Customer Service Department.
Phone: (541) 317-5129 or 800-218-2729
Email: sales@firelightcandles.com
Which Credit Cards Do You Accept?
We accept Visa, Mastercard, American Express and Discover
Do You Accept Checks and Money Orders?
Yes we do. Please send check or money order to Firelight Candles at the address provided at the bottom of this page.
Please include your name, address, phone number, email address and name and item number of the product(s) you wish
to purchase. If you pay by check, please allow time for your check to clear before your order is processed and shipped.
Will I Be Charged Sales Tax?
Firelight Candles does not charge a sales tax.
How Do I Place An Order?
You may place an order using our on-line order form, or by calling our local or toll-free number – 541-317-5129 or 800-218-2729.
How Long Will It Take For My Order To Be Shipped?
Your order will leave our warehouse within 24 hours from the time it is placed.
Will I Receive An Order Confirmation and Tracking Number For My Order?
Yes, you will receive an order confirmation and a tracking number via email or by phone.
Which Shipping Carriers Do You Use?
Our shipping partners are FedEx and USPS.
What Are Your Shipping Costs?
For orders up to $75.00, the shipping fee is $8.50. For orders totaling $75.00 and above the shipping is FREE. For very small items we offer a shipping fee of $5.00. Please see our Shipping and Returns page for detailed information.
Do You Ship To P.O. Boxes?
Yes, via the USPS (United States Post Office).
How Do I Package An Order For Return?
Items must be safely packaged in a heavy cardboard box with plenty of cushioning material surrounding the item. Please make certain that the external box is taped securely. We suggest that you insure your return shipment for possible damage during transit back to us because we cannot give credit on items that arrive damaged.
Why Doesn't My Selection Go Into The Shopping Cart When I Click The Add Button?
Like most on-line stores cookies must be enabled in your browser to shop. Please consult your browsers help file and verify you have cookies enabled.
What Are Cookies?
Cookies are unique pieces of information that are sent by a web server to your browser and stored on your hard drive. When you re-visit the web site, the web server reads the cookie stored on your computer, which enables the site to recognize you.
Do You Offer Gift Certificates?
Yes we do.
What Is Your Return Policy?
We are conscientious about the quality of our products as well as the customer service we provide. We want you, our customer, to be completely satisfied with your on-line shopping experience and the products you choose. You may return an item, accompanied by a RMA (Return Merchandise Authorization) number issued by Firelight Candles, within 15 days of purchase. Please see the Shipping and Returns page for details. An item may not be returned without prior authorization.
What Do I Do If An Item Is Damaged?
All orders are carefully packaged and inspected prior to being shipped. In the unlikely event that an item is damaged during transit, please go to the “Damaged Items” section on the Shipping and Returns page for detailed instructions.
How May I Contact You?
Please feel free to call or email us at any time! It is our pleasure to assist you in every way that we can.
Richard and Margee Jamros
Firelight Candles
2157 NE Oakview Drive
Bend, Oregon 97701
Phone: (541) 317-5129 or 800-218-2729
Email: sales@firelightcandles.com
800.218.2729
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Flat rate shipping - $8.50 $75.00 and above is FREE. NO SALES TAX |
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