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Shipping and Return Guidelines

Shipping

We are making every effort to keep our shipping rates as low as possible.

FREE SHIPPING for orders over $75.00.

The Free Shipping offer applies to orders being delivered to one address only.

Orders under $75.00 will be shipped for a flat rate fee of $8.50. Additional shipping fees will be incurred for items being shipped to more than one address.

Additional shipping charges will be applied to FedEx Standard Overnight, FedEx 2-day, and to orders being shipped outside the Continental United States.

Very small items such as replacement wickstone assemblies and candle warmer bulbs will be shipped via USPS or FedEx for a fee of $5.00.

Our orders are shipped via FedEx Ground Service or USPS Priority Mail Service.

Our P.O. Box customers will receive their orders from USPS (United States Post Office). Delivery time is 2-3 days to anywhere in the U.S.

Orders are shipped within 24 hours for in-stock items.

Every shipment is fully insured.

Our orders are shipped Monday through Friday.

Due to federal shipping regulations, Fragrance Lamps and Fragrances may not be shipped to Alaska or Hawaii.

Due to air transport regulations, the Fragrance Lamp Fragrances may be shipped via FedEx Ground or USPS Parcel Post Service ONLY.

You will receive a tracking number via email for your order. This will allow you to receive up-to-date information on your order using the FedEx and USPS tracking systems.

RETURNS

Orders may be returned for credit or exchange within 15 days of purchase.

A refund does not include the original shipping charges.

Credit can be issued only to the credit or debit card that was used for the original purchase. This policy includes gift items.

Damaged items or the boxes containing them cannot be accepted.

We will issue a credit or refund, excluding the original shipping charges. The return shipping costs will be the responsibility of the person returning the item(s).

In the rare event that you receive an order in error, Firelight Candles will be fully responsible for the return shipping costs.

Before returning an item you must obtain a RMA# (Return Merchandise Authorization) by calling our customer service department at 800-218-2729. Any merchandise returned without prior authorization cannot be accepted.

Merchandise must be returned unused, undamaged and in its original condition, with the original packaging, including all the original paperwork. Used or opened items may not be returned. Candles and Fragrance Lamps may not be returned or exchanged if they have been used or burned. Bottles of Fragrance may not be returned if they have been opened.

Items must be safely packaged in a heavy cardboard box with plenty of cushioning material surrounding the item. We suggest that you insure your return shipment for possible damage during transit back to us because we cannot give credit on items that arrive damaged.

Authorized items may be returned to: Firelight Candles, 13834 SE 97th Ave., Clackamas, OR 97015. Make certain to include a copy of the invoice, name of purchaser (as shown on credit card), billing address and credit card and expiration date information (we do not store credit card information).

Damaged items

Our mission is to provide you with an exceptional on-line shopping experience. All orders are carefully packaged and inspected prior to being shipped. In the unlikely event that an item is damaged during transit, please report the damage immediately, by calling our customer service department at 1-800-218-2729, or email us at sales@firelightcandles.com. Keep all original packaging, including cartons and contents, until the claim resolution process is finished. It may be necessary to make the packaging available to FedEx for inspection. In addition, we will need from you...

  1. Your name, contact and credit card information.
  2. Order number of the damaged item.
  3. The tracking number that is included in your shipping notification email.
  4. Details of the damage.
Once we have sufficient information, Firelight Candles will file a claim on your behalf. Please understand that we will assist you in every way possible, but that, ultimately, we are not responsible for any damage incurred during shipping. You can trust that the damaged item(s) will be replaced as quickly as possible. Your patience is requested while we work through the required process.

Do not return anything without prior authorization from Firelight Candles.

If you have any questions regarding our shipping and return guidelines, please do not hesitate to contact us.

Thank you... Richard and Margee Jamros


Firelight Candles
13834 SE 97th Ave.
Clackamas, Oregon 97015
Phone: (503) 652-6983 or 800-218-2729
Email: sales@firelightcandles.com

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Flat rate shipping - $8.50
$75.00 and above is FREE.
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